Warning: Illegal offset type in isset or empty in /home/customer/www/simulacao.net/public_html/wp-includes/class-wp-walker.php on line 142

Warning: Illegal offset type in isset or empty in /home/customer/www/simulacao.net/public_html/wp-includes/class-wp-walker.php on line 150

Warning: Illegal offset type in isset or empty in /home/customer/www/simulacao.net/public_html/wp-includes/class-wp-walker.php on line 142

Warning: Illegal offset type in isset or empty in /home/customer/www/simulacao.net/public_html/wp-includes/class-wp-walker.php on line 150

Warning: Illegal offset type in isset or empty in /home/customer/www/simulacao.net/public_html/wp-includes/class-wp-walker.php on line 142

Warning: Illegal offset type in isset or empty in /home/customer/www/simulacao.net/public_html/wp-includes/class-wp-walker.php on line 150

Warning: Illegal offset type in isset or empty in /home/customer/www/simulacao.net/public_html/wp-includes/class-wp-walker.php on line 142

Warning: Illegal offset type in isset or empty in /home/customer/www/simulacao.net/public_html/wp-includes/class-wp-walker.php on line 150

Warning: Illegal offset type in isset or empty in /home/customer/www/simulacao.net/public_html/wp-includes/class-wp-walker.php on line 142

Warning: Illegal offset type in isset or empty in /home/customer/www/simulacao.net/public_html/wp-includes/class-wp-walker.php on line 150

Warning: Illegal offset type in isset or empty in /home/customer/www/simulacao.net/public_html/wp-includes/class-wp-walker.php on line 142

Warning: Illegal offset type in isset or empty in /home/customer/www/simulacao.net/public_html/wp-includes/class-wp-walker.php on line 150

Warning: Illegal offset type in isset or empty in /home/customer/www/simulacao.net/public_html/wp-includes/class-wp-walker.php on line 142

Warning: Illegal offset type in isset or empty in /home/customer/www/simulacao.net/public_html/wp-includes/class-wp-walker.php on line 150

Warning: Illegal offset type in isset or empty in /home/customer/www/simulacao.net/public_html/wp-includes/class-wp-walker.php on line 142

Warning: Illegal offset type in isset or empty in /home/customer/www/simulacao.net/public_html/wp-includes/class-wp-walker.php on line 150

Warning: Illegal offset type in isset or empty in /home/customer/www/simulacao.net/public_html/wp-includes/class-wp-walker.php on line 142

Warning: Illegal offset type in isset or empty in /home/customer/www/simulacao.net/public_html/wp-includes/class-wp-walker.php on line 150

Warning: Illegal offset type in isset or empty in /home/customer/www/simulacao.net/public_html/wp-includes/class-wp-walker.php on line 142

Warning: Illegal offset type in isset or empty in /home/customer/www/simulacao.net/public_html/wp-includes/class-wp-walker.php on line 150

Warning: Illegal offset type in isset or empty in /home/customer/www/simulacao.net/public_html/wp-includes/class-wp-walker.php on line 142

Warning: Illegal offset type in isset or empty in /home/customer/www/simulacao.net/public_html/wp-includes/class-wp-walker.php on line 150

Warning: Illegal offset type in isset or empty in /home/customer/www/simulacao.net/public_html/wp-includes/class-wp-walker.php on line 142

Warning: Illegal offset type in isset or empty in /home/customer/www/simulacao.net/public_html/wp-includes/class-wp-walker.php on line 150

Warning: Illegal offset type in isset or empty in /home/customer/www/simulacao.net/public_html/wp-includes/class-wp-walker.php on line 142

Warning: Illegal offset type in isset or empty in /home/customer/www/simulacao.net/public_html/wp-includes/class-wp-walker.php on line 150

Warning: Illegal offset type in isset or empty in /home/customer/www/simulacao.net/public_html/wp-includes/class-wp-walker.php on line 142

Warning: Illegal offset type in isset or empty in /home/customer/www/simulacao.net/public_html/wp-includes/class-wp-walker.php on line 150

ServiceModel: simulação de serviços

julho 06, 2011

by Simulação.net

0 Comment

O ServiceModel é uma versão do ProModel destinado especificamente para o setor de serviços.

Essa tecnologia de simulação pode ser aplicada a qualquer processo de serviço e apresenta alto valor especialmente evidente nas áreas de atendimento bancário, seguro, setor público e organismos governamentais. O ServiceModel pode ainda ser empregado nas seguintes áreas:

Centrais de atendimento / call centers;
Comércio / varejo;
Transportes / distribuidoras / op. Logísticos;
Parques temáticos;
Empresas de consultoria.

ServiceModel

Considerando esses setores, pode ser aplicada para solucionar questões como:

Planejamento de capacidade;
Programação de serviços e equipes;
Fluxos complexos de documentos e/ou atendimento a clientes;
Distribuição e logística;
Projeto otimizado do layout;
Racionalização máxima mantendo níveis de atendimento; etc.

Essa ferramenta é usada por grandes empresas em todo o mundo, como a American Express, Disney, Delta Air Lines, entre outras. Um exemplo prático do uso do ServiceModel já comentado aqui no blog é o do planejamento dos jogos olímpicos de inverno de Salt Lake 2002.