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ServiceModel: simulação de serviços

julho 06, 2011
by Simulação.net
0 Comment

O ServiceModel é uma versão do ProModel destinado especificamente para o setor de serviços.

Essa tecnologia de simulação pode ser aplicada a qualquer processo de serviço e apresenta alto valor especialmente evidente nas áreas de atendimento bancário, seguro, setor público e organismos governamentais. O ServiceModel pode ainda ser empregado nas seguintes áreas:

  • Centrais de atendimento / call centers;
  • Comércio / varejo;
  • Transportes / distribuidoras / op. Logísticos;
  • Parques temáticos;
  • Empresas de consultoria.

ServiceModel

Considerando esses setores, pode ser aplicada para solucionar questões como:

  • Planejamento de capacidade;
  • Programação de serviços e equipes;
  • Fluxos complexos de documentos e/ou atendimento a clientes;
  • Distribuição e logística;
  • Projeto otimizado do layout;
  • Racionalização máxima mantendo níveis de atendimento; etc.

Essa ferramenta é usada por grandes empresas em todo o mundo, como a American Express, Disney, Delta Air Lines, entre outras. Um exemplo prático do uso do ServiceModel já comentado aqui no blog é o do planejamento dos jogos olímpicos de inverno de Salt Lake 2002.

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